Terms of Use

Last Updated: November 3, 2026

Introduction

Welcome to the True-otter website. These Terms of Use govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you should not use our website or services.

Definitions

• "We," "us," "our" refers to True-otter
• "You," "your" refers to the user or viewer of our website
• "Website" refers to all pages under the true-otter.com true-otter.com
• "Services" refers to all production services offered by True-otter

Acceptance of Terms

By accessing this website, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding agreements
• You will comply with these Terms of Use and all applicable laws
• All information you provide to us is accurate and complete

Use of Website

Permitted Use

You may use our website for lawful purposes only. Specifically, you may:

• View information about our services
• Submit enquiries through our contact forms
• Access resources and information we make available
• Contact us regarding our services

Prohibited Activities

You must not use our website to:

• Transmit any unlawful, harassing, defamatory, or offensive content
• Attempt to gain unauthorized access to our systems or networks
• Introduce viruses, trojans, worms, or other malicious code
• Collect or harvest personal data about other users
• Use automated systems to access the website without our permission
• Copy, reproduce, or redistribute our content without authorization
• Impersonate another person or organization
• Interfere with or disrupt the website or servers

Service Bookings and Enquiries

Enquiry Submissions

When you submit an enquiry through our website:

• Your submission does not constitute a binding contract
• We will respond to your enquiry within a reasonable timeframe
• Service availability and pricing are subject to confirmation
• We reserve the right to decline any service request

Service Agreements

Actual service bookings are subject to separate written agreements that will include:

• Detailed service specifications
• Confirmed pricing and payment terms
• Delivery schedules and deadlines
• Specific terms and conditions for the service
• Cancellation and modification policies

Intellectual Property Rights

Our Content

All content on this website, including text, graphics, logos, images, and software, is the property of True-otter or its content suppliers and is protected by United Kingdom and international copyright laws.

You may not:

• Reproduce, distribute, or display our content without permission
• Create derivative works based on our content
• Use our trademarks or branding without authorization
• Remove or alter copyright notices or proprietary markings

User-Submitted Content

By submitting content to us through enquiry forms or other means:

• You grant us a non-exclusive license to use that content for business purposes
• You confirm that you own or have permission to share the content
• You agree that the content does not violate any third-party rights

Pricing and Payment

All prices displayed on our website:

• Are quoted in British Pounds (GBP) unless otherwise stated
• Are subject to change without notice
• Do not include additional charges unless specified
• Are indicative and subject to confirmation in formal quotations

Disclaimers

Website Content

While we strive to ensure accuracy, we make no warranties regarding:

• The completeness or accuracy of website content
• The suitability of our services for your specific needs
• The availability of specific equipment or services at any given time
• Uninterrupted access to the website

External Links

Our website may contain links to third-party websites. We are not responsible for:

• The content of external websites
• Privacy practices of third-party sites
• Products or services offered by third parties

Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of the website
• We are not responsible for losses resulting from website downtime or technical issues
• Our total liability for any claim related to the website is limited to the amount you paid for services, if any
• Nothing in these terms excludes our liability for death or personal injury caused by negligence

Indemnification

You agree to indemnify and hold harmless True-otter, its directors, employees, and agents from any claims, damages, or expenses arising from:

• Your violation of these Terms of Use
• Your violation of any law or third-party rights
• Your use of our website or services

Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

Termination

We reserve the right to:

• Suspend or terminate your access to the website at any time
• Remove or disable any content at our discretion
• Take legal action if you violate these terms

Governing Law and Jurisdiction

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and True-otter regarding your use of the website.

Contact Information

If you have any questions about these Terms of Use, please contact us:

True-otter
123 Production Lane
London, EC1A 1BB
United Kingdom
Email: [email protected]