Privacy Policy

Last Updated: November 3, 2026

Introduction

This Privacy Policy explains how True-otter collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

We collect information that you provide directly to us when you:

Submit enquiry forms on our website
Contact us via email
Book our services or facilities
Visit our physical location

Personal Information

The types of personal information we may collect include:

Name and contact details
Email address
Project details and requirements
Company information
Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested services
To process bookings and manage production schedules
To communicate with you about our services
To improve our website and service offerings
To comply with legal obligations
To analyze website usage and optimize user experience

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our service agreements with you
Legitimate Interests: Processing necessary for our business operations and service improvement
Legal Compliance: Processing required to meet regulatory and legal obligations
Consent: Where you have given explicit consent for specific processing activities

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist in our business operations
Professional advisors including lawyers and accountants
Law enforcement or regulatory authorities when legally required
Business partners involved in fulfilling your service requests

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure server infrastructure
Encryption of sensitive data
Regular security assessments
Access controls and authentication protocols
Staff training on data protection

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Enquiry information is typically retained for three years, while contract-related information may be kept longer for legal and accounting purposes.

Your Rights

Under data protection law, you have the following rights:

Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate information
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Request transfer of your data to another organization
Right to Object: Object to processing based on legitimate interests

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage your preferences, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

True-otter
123 Production Lane
London, EC1A 1BB
United Kingdom
Email: [email protected]